Returns & Refunds

At Alia's Vinyl Frontier, we want every order to arrive exactly as described. Please read our return and refund policies carefully, as they vary by product type.

Reporting Shipping Damage

You must report shipping damage within 5 days of delivery. To file a damage claim, please contact us via our Contact page and include photographs of: (1) the outer mailer or box, (2) the record jacket, and (3) the record itself. Claims submitted without photographs may not be eligible for a refund or replacement.

Sealed Records

Sealed, unopened records may be returned within 14 days of delivery in their original condition. The customer is responsible for return shipping costs. Once received and inspected, a refund will be issued to the original payment method within 5–7 business days.

Opened Records

Opened records are generally not eligible for return unless the item is defective or was misrepresented in the listing. If you believe your item was inaccurately described, please contact us within 5 days of delivery with supporting details.

Used Vinyl

Used records are sold as described. Each listing includes a separate condition grade for both the vinyl and the jacket. Please review the condition notes carefully before purchasing. Used records are not eligible for return based on personal preference or dissatisfaction with sound quality consistent with the stated grade. If a used record arrives in significantly worse condition than described, contact us within 5 days of delivery with photographs.

Defective Records

If a record has a manufacturing defect (skipping, pressing flaw, or unplayable groove) that is not consistent with the stated condition, contact us within 14 days of delivery. We will work with you on a replacement or refund depending on availability.

Merchandise (Apparel, Slipmats, Mugs, etc.)

Merchandise items may be returned within 14 days of delivery if they are unworn, unwashed, and in original condition. Print-on-demand items (custom printed apparel, etc.) are not eligible for return unless defective or incorrectly printed. Return shipping is the customer's responsibility unless the item is defective.

Digital Downloads

All digital downloads are final sale and are not eligible for return or refund once accessed.

Preorders

Preorders may be cancelled for a full refund at any time before the item ships. Once a preorder has shipped, standard return policies apply based on the product type. If a preorder is cancelled by AVF due to supplier unavailability, a full refund will be issued automatically.

Return Shipping Costs

Unless the return is due to our error (wrong item shipped, item significantly not as described, or shipping damage), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as AVF is not responsible for returns lost in transit.

How to Start a Return

To initiate a return or report an issue, please visit our Contact page and select the appropriate reason. Include your order number, a description of the issue, and any relevant photographs. We will respond within 2 business days.