Damaged Record Policy

At Alia's Vinyl Frontier, we take great care in packaging every record to ensure it arrives in the condition you expect. However, shipping damage can occasionally occur, and we want to make the process of resolving it as smooth as possible.

How We Package Records

All records are shipped in rigid mailers or boxes with protective inner sleeves and corner protectors. Supplier-fulfilled items (All Media Supply, Alliance Entertainment) are packaged according to their respective standards.

Reporting Damage

To file a damage claim, please follow these steps:

Damage must be reported within 48 hours of delivery
Include your order number and clear photographs of:
- The damaged record (both sides if applicable)
- The packaging it arrived in
- Any visible damage to the sleeve or jacket
Email us at hello@aliasvinylfrontier.com with subject line: Damaged Record – Order #XXXX

What We'll Do

Replaceable titles: We'll send a replacement at no additional cost
Unavailable titles: We'll issue a full refund or store credit, whichever you prefer
Minor manufacturer imperfections (light surface noise, slight sleeve wear on used records) are noted in the product listing and do not qualify for a damage claim

Refund Timeline

Approved refunds are processed within 3–5 business days of resolution. Please allow additional time for your bank or payment provider to post the credit.

Questions?

If you have any questions about your damaged record claim, please contact us and we'll be happy to help.