Frequently Asked Questions

Does AVF sell new or used records?

Both! We carry brand-new, sealed vinyl as well as carefully graded used records. Each listing clearly indicates whether the record is new or used.

How are used records graded?

We grade every used record honestly, with separate condition notes for the vinyl and the jacket. We use standard industry grades: Mint (M), Near Mint (NM), Very Good Plus (VG+), Very Good (VG), Good (G), and Bargain. If a record has noticeable surface noise, we say so — clearly.

Example:
Vinyl: VG — noticeable surface noise but plays without skipping.
Jacket: VG+ — light corner and shelf wear.

Where do orders ship from?

Orders ship from our fulfillment location in the United States. Merchandise items (apparel, accessories) may ship separately from a different location — this will be noted on the product listing.

Will my order arrive in more than one package?

Possibly. If your order includes both vinyl records and merchandise, those items may ship separately and arrive at different times. You'll receive tracking information for each shipment.

How long does fulfillment take?

Most in-stock orders are processed within 1–3 business days. Shipping times vary by carrier and destination. You'll receive a tracking number once your order ships.

How do preorders work?

Preorder listings show the expected release date and estimated shipping window. Please note that release dates can shift — we'll communicate any changes as soon as we know. Payment is collected at the time of purchase. If you have in-stock items in the same order, please check the listing to see whether they ship separately or together.

Can I cancel an order?

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to accommodate a cancellation. Once an order has shipped, it cannot be cancelled. Preorder cancellation policies are noted on each preorder listing.

What happens if a record arrives damaged?

We pack every order carefully, but if something arrives damaged, please contact us within 7 days of delivery with a photo of the damage. We'll make it right.

Do you accept returns?

We accept returns on new, unopened vinyl within 14 days of delivery. Used records are sold as described and are generally final sale. If there's a discrepancy between the listing description and what you received, please reach out — we'll work with you.

How are records packaged?

Records are shipped in rigid mailers or boxes with cardboard stiffeners to prevent bending. We take packaging seriously — your records should arrive the way they left us.

Are product colors guaranteed to match photographs?

We do our best to represent colors accurately, but monitor settings and photography lighting can cause slight variations. Colored vinyl, in particular, may look slightly different in person than on screen.

How can I contact AVF?

You can reach us through our Contact page or by emailing us directly. We aim to respond within 1–2 business days.