Shipping & Delivery

At Alia's Vinyl Frontier, we take great care to get your records to you safely and on time. Please read the information below so you know exactly what to expect.

Processing Times

Most orders are processed within 2–5 business days of payment confirmation. Processing time may be longer during high-volume periods, new releases, or holidays. You will receive a shipping confirmation email with tracking information once your order ships.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout. Standard domestic shipping typically takes 5–10 business days after processing. Expedited options may be available at checkout.

Shipping Charges

Shipping charges are calculated at checkout based on your order weight, size, and destination. Free shipping promotions, when available, will be displayed in the announcement bar and applied automatically at checkout.

Split Shipments — Important Notice

Because Alia's Vinyl Frontier sources products from multiple suppliers — including distributors and print-on-demand partners — your order may arrive in more than one package. This is normal and does not indicate a problem with your order. You will receive separate tracking numbers for each shipment. Merchandise items (apparel, slipmats, mugs, etc.) are fulfilled separately from vinyl records and will ship from a different location.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can also track your order using the Track Your Order page. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

Address Changes

If you need to change your shipping address, please contact us immediately after placing your order. We cannot guarantee address changes once an order has been submitted to our fulfillment partners. Use our Contact page to reach us as quickly as possible.

Delays

Shipping delays can occur due to carrier volume, weather, holidays, or supply chain issues. AVF is not responsible for carrier delays once a package has been handed off. If your tracking has not updated in more than 7 business days, please contact us and we will investigate.

Lost Packages

If your tracking shows delivered but you have not received your package, please first check with neighbors and your local post office. If the package cannot be located, contact us within 14 days of the delivery date and we will work with the carrier to resolve the issue.

International Shipping

International shipping availability and rates will be displayed at checkout where offered. Customers are responsible for any customs duties, import taxes, or fees charged by their country. AVF is not responsible for delays caused by customs processing.

Questions?

If you have any questions about your shipment, please visit our Contact page or our FAQ.